Day West Liberty Subaru
Pittsburgh, Pennsylvania 15226
Greg Johnston was great in helping me purchase my Subaru Crosstrek! He even followed up with my multiple times to ensure that I was happy with my purchase and to answer any questions I had. In addition, around the 1 year mark, I was unable to bring my vehicle for inspection due to having surgery that prevented me from being able to drive for 6 weeks, Greg offered to pick my vehicle up and take it to the dealership to be serviced! I was very impressed with this level of outstanding customer service!
Best experience I have ever had at a dealership! Got the car I wanted for the price that worked for my budget and was treated like gold even though I was only there for a used car
Greg was great to work with. Met us at the door with a smile, easy to reach by phone even on his day off, never a hint of high-pressure sales or insincerity. Since I was buying the car, he addressed only me -- even though my husband was present. I felt respected and valued as a female customer. I am happy to be back in a Subaru again, and my husband is already talking about how he will also switch back to Subaru when it?s time for his next car. I honestly don?t know why we tried anything else.
greg johnston is awesome! highly recommend you working with him. overall great guy to work with. really patient too, let me test drive multiple cars and multiple days. got the exact car i wanted at the price i wanted, and couldn't be happier. highly recommend
The staff at Day Subaru were friendly and well informed. Our sales consultant, Eric (Alioto), was very accommodating, gave us honest answers, and made the overall shopping experience very easy. We are very pleased with the Forester and the lease we received. We would highly recommend this dealer as well as Eric.
Greg Johnston was great to work with; I appreciated his willingness to accommodate the special requests I made due to my extended distance from the dealership.
As soon as I walked in the door, Eric Alioto greeted me and asked how he could be helpful. Eric went over all of the features of the Impreza and was very knowledgeable about the model. He then must have spent at least 20 minutes in the car with me before taking it on a test drive. When I came back to pick up my car, he went over all of the manuals and features again and spent the same amount of time with me in the car before I drove it off the lot. He was very friendly and respectful. Justin in the finance department was great too. In fact everyone was very nice including the manager. I'd definitely recommend buying a car here.
Day West Liberty provided an excellent, honest purchasing experience. Highly recommend Greg Johnston who helped me pick the perfect Subaru and went above and beyond to make sure all of my needs were met and exceeded through the entire process.
Darren was amazing! He was patient and answered all my questions. Made sure we were comfortable at all times. Couldn't have asked for a better experience.
Met with Eric Alioto today after speaking with Scott Pulkowski through email. Didn't buy a Subaru this time, but rather a beautiful 2015 Volkswagen Golf. They were very pleasant and helpful. The whole experience was very smooth. Fantastic dealership!
Before buying a new vehicle, we visited a total of 7 car dealers for information and test drives. In some places we felt that the sales staff were not all that interested in working hard to get our business. This was not our experience at Day Subaru. The salesman we spoke with, Eric Alioto, went the extra mile to give us the information we needed and took the extra time to allow us to make the right choice for us.
Eric Alioto did above and beyond what he needed to do to help my parents and I decide which car was best for me. He was very knowledgeable about the cars and their features and made sure I was getting the features and car that I really wanted. He was very professional and always checked with us to make sure he was doing all that he was able to to help us come to a decision. I was very pleased with our experience with Day West Liberty Subaru and Eric for my first car buying experience! I would definitely recommend this dealership and Eric to my friends and family.
The sales person Rich was very very nice and explained everything he did not make me feel like I was and idiot .Rich took his time and set my bluetooh and showed me every feature of this car . The finance man Dave was wonderful also. I was in and out in less then three hours . Every one is very nice at Day Subaru. Wonderful people work there.
Every one is friendly, but it took a long time to get the deal done.
Spoke to bill 1st n he was out on friday so he referred me to rich...who was just as great as bill to work with. I had gone to Budd baer several times n they just wouldn't help me with pricing. .. thsn I saw Days add on tv n call immediately. If possible n money could be passed by phone I would've purchased the car that wsy. But i was able to go on friday the 27th n made the deal n was very satisfied. Individual there were courteous. ..helpful n very knowledgeable. I just found out today that my granddaughter bought her used vehicle from ur dealership 2 months ago n was telling me how pleased she was with ur dealership. She loves her vehicle n I love my legacy...and dealing with a group that makes me feel comfortable is a plus.
The overall buying experience was excellent. Bill Harrison approaches us immediately and was genuinely interested in our business. Though he was relatively new to Subaru, he knew where to find the answers to our questions. The used car Sales Manager was very friendly and knowledgeable. He was able to offer a fair price and more than satisfactory warrantly package. My only complaint was that the care was not ready for our test drive, despite us scheduling in advance. There was white dog hair all over the back seat and the carpets were dirty. Although we loved the car enough to purchase it anyway, the final detailing was only marginal. Again, overall is was a rather easy buying experience and I am thrilled with my new car. Thank you!
Every one was super friendly and helped me get into the vehicle of my choice for what my budget allowed.
Sales person was extremely helpful and respectful. I feel I was ripped off a bit in the price of my trade in and did not really get a great deal price wise on my new vehicle, but that it part of the new car purchasing experience. I highly recommend this dealership and I love my new car.
I had a WONDERFUL experience there. All the staff even stayed late in order to make sure I left with my car I purchased that night. They loaded up an extra set of wheels and tires as well. They were very friendly, helpful, and welcoming. I've been to other dealerships before looking for a car to purchase and there was no comparison. Most of all I would like to thank the staff for not assuming I couldn't afford a new car and not assuming I couldn't afford a brand new WRX off the sales floor. I also appreciate them not showing a car that I didn't want just to try to make a sale, I am very particular. Also, they made sure all my concerns were taken care of and my worries were minimal with the loan process, which is a big deal for me. Overall a great experience and I even will drive out of my way just to go to this particular subaru dealership for service, sales, etc. just from this experience.
I love my car. Very peppy, heated seats, sun roof.
Extremely fair and friendly sales staff. We purchased a high quality vehicle for a better price than any other dealer in Western Pennsylvania, and we're extremely pleased with our purchase. The sales staff at Days made up feel appreciated and like old friends, after only a few minutes! I will recommend them to anyone looking to make an automobile purchase in the future.
When my 2003 Dodge Neon's transmission started slipping, I began searching for a replacement vehicle at 5:30 pm. I was home with my 2014 Nissan Versa at 9:30 pm. My internet request for information was answered immediately by Patty and I was invited to visit the dealership at my convenience. I went right down. Lori was available to help me with my purchase. She was kind, compassionate, and took the edge off what had been an intimidating task for me in the past. I was happy with my purchase thus far, and I am pleased with my gently used Nissan Versa. The only thing I would change is using autotrader.con to obtain the value of the trade. Since then, I have received nonstop calls from dealers even from other states. They are calling my cell phone, which does not have an unlimited plan.
I had a great experience. I had purchased my first Subaru from Pete Savage and went back to Pete when I was ready to trade in my car. He helped me decide which model car would fit my needs best and gave me a fair deal. When you go, ask for Pete and please let him know I sent you.
I had a great experience. I had purchased my first Subaru from Pete Savage and went back to Pete when I was ready to trade in my car. He helped me decide which model car would fit my needs best and gave me a fair deal. When you go, ask for Pete and please let him know I sent you.
Jeff Savage was terrific and worked with us for a long time to get the best deal available that would fit our budget. These were our 2nd and 3rd vehicle purchases through Day West Liberty Subaru and certainly will not be our last!
Day west liberty Subaru is my dealer of choice. I have purchased 4Subarus and all of them from this dealership. I have always received fair courteous treatment I have looked at others and like day best of all.
Was treated with respect and my special needs as an asthmatic met with promptness and understanding.
Our salesman, Pete, made buying another Subaru easy to do.
Excellen experience! I would recommend Day Wes Libery Subaru o anyone I know. Bill gound me exacly wha I was looking for @ an affordable price.
My dealings with all personnel from Sales to Service at Day West Liberty Subaru has been very positive. Just had my 6-month service - everyone was very friendly and professional. I would rate them a 5+.
Pete Savage really helped me out! I needed a car immediately, and he found exactly what I needed. He is not hard sell. He just helps you get what you want, and walks you through the transaction process kindly, patiently, and efficiently. He's the best!
The only issue was with the financing. Since we have lived out of Country for 4 years and just moved here, I could not get the rate we expected. Our credit is great and with over $150,000.00 in savings we still received a much higher interest rate. This was very disappointing.
Rich Gnipp was a wonderful salesman. He took the time to understand me and my needs for a car. He took the time to explain my options and answer all my questions. I felt like my business was truly appreciated and he has gone out of the way to follow-up with me after the sale to see how I am enjoying my car and if I have any other questions. I will definitely be referring others to Rich and buying my future cars from him as well.
They provided everything that I requested. If I had any questions or concerns, they were immediately discussed and provided answers.
Enjoyed my experience
The experience was positive overall. I was kept informed since I had to wait for a manual transmission version of the vehicle I wanted. Choices were limited but I am pleased with the outcome.
Paul was excellent!
Pleasant shopping experience. Would shop here again.
There have been many times in the past when I've tried to buy a car that they didn't want to speak to anyone but my husband. However, I was the one that was doing the purchasing and financing. None of that occurred at Day Subaru. They were courteous and did not play the usual car buying games. I truly appreciate the way they do business.
Me and my mother went shopping for a Forester today and Day West Liberty provided up with the best asking price for our car that we wanted to trade in. The salesman was extremely nice to us and wanted to find us the best vehicle for our budget. We will definitely be returning once our lease is over with to purchase a vehicle from Gabe.
Gabe was my sales rep, ask for him. When I picked up my new car, Gabe connected my phone. I am 55 yrs old and not tech savvy. He took the time to do that for me and if he hadn't I would not be using that feature. Great Outback for a great price.
I am the proud new owner of a Subaru!! Sooo happy & excited!! I bought used and got a great price! Very fast and easy process - plus they helped me to get fianced. Did I mention I am soooo happy & excited?!?!?
The men I worked with were very respectful of me and my questions and concerns. They also had a great sense of humor!
Khalid Aladdin was patient with me and very knowledgeable in the different types of Subaru cars. He guided me to finding the perfect car for my needs. He is kind and very professional in his manner. K is a personable and courteous young man! He made me feel calm and comfortable in the purchase of my new car. Khalid is a very special young man who is a great asset to the Day Subaru Dealership!
I had a very good experience at Day Subaru. My sales person, Khalid Aladdin, actually made my car buying experience enjoyable. He was able to answer all of my questions, and I feel great about my purchase. I have also had my first service and the service people were great to deal with as well.
At Day Subaru, West Liberty Ave.,I was treated with respect. They did not make me feel unintelligent because I am a female. During the sales experience I never felt my intelligence was insulted. Overall,Day Subaru made the car buying experinece delightful. I would recommend this dealership to friends and family, and purchase from them again.
Loved our experience at Day, and with Pete Savage. This is our third Subaru purchaed from Day/Pete, and we had a wonderful experience. Will be back for our fourth!
I have worked with Day Subaru on West Liberty Avenue and have used their Service Dept for many years! My parents have also bought several cars and used the Service Dept here. Mary Trombley, our Sales Agent has always been kind, knowledgable, and efficient.... always making sure we left very satisfied. I have also been very happy with the Service Dept and all the employees at this dealership. I would recommend any women to this dealership, as you will be treated with respect with and good customer service!
As I am a first time to purchasing a Subaru, I would like to address that even though I am not converted from Acura, I would purchase another Subaru because of the experience that I received at Day Subaru. I purchased my Crosstrek from Day Subaru about a month ago, and I was impressed with sale associate that I had, Khalid Aladdin. Unknowledgable about my original dealer, Josh Morrison, left the company as I was in the process of having my car shipped from the manufacturer, Khalid jumped right in to get my car in a timely manner. There was an issue with tracking the car, and no one was aware of the situation, but K. was able to straighten everything up within a short period of time. Once I spoke to him, he was able to get my car in a short time frame even though he was hesitant that it would come in the time he indicated. When I went to pick up the car, there was an issue with software to process the sale of my car. Since I wasn't able to return to the site, due to my job, Khalid met me in my hometown to complete the transaction. Also, I recently took my car for an oil change, and Khalid took time out of his work schedule to drop me off and pick me up from an appointment that I needed to get to since I didn't have my car available. I'm very satisfied with your sales associate, Khalid Aladdin, and his work ethic that he brings to Day Subaru.
No recommendations made.
Mr. Savage was wonderful! I needed to sit in several models to determine if they were suitable for my bad back. He could not have been nicer. He was patient, respectful, and kind.
My experience was positive. He new I was nervous about spending the money and gave me information about the vehicles I looked at and time to think about what I wanted to do. When one vehicle did not work for my price range he showed me other options that worked for me.
This was my first experience buying a car on my own, the sales team at Day Apollo made it very easy & comfortable. I never once felt pressured or as if I was being taken advantage of, it actual was fun & exciting. They have a pricing system that they use to ensure they alway sell their vehicles at the lowest price, so there isn't any negotiating. That was my biggest concern walking in as a women that I would end up purchase a car for more money that I than it's worth. The car I ended up buying had a small dent from the previous owner, the dealership not only fixed it & it looks totally good as new, but the gave me a really nice rental car for me to use during the week it was in the body shop. If you are in the market for a new vehicle & feel apprehensive about the purchase, I would recommend Richard Brooks & Day Appollo, they have a huge selection of vehicals both new & used. They make buying a new car comfortable & seem less.
I recently bought a car from this dealership and was very happy with everything. My sales person was John Petrosky and he was very helpful! I feel very comfortable with my purchase. I will be recommending this place to friends and family.
This was my first time purchasing a car of my own, so I was excited but nervous going into it. The sales manager was very personable and made me feel very comfortable with my purchase. He explained everything about the car to me and answered all my questions in a very patient and polite manner. I would recommend him to anyone interested in purchasing a vehicle, and when I decide to buy another in the future, I will definitely be going back.
I enjoyed the entire experience and love my new Crosstrek
This was an unexpected service visit because of tire damage via POT HOLE. Glad I could have repair work. Did have to replace a tire. I had time to wait. Always receive personal service . J. Giebel Love my Subaru
I had a good experience at Day West Liberty Subaru Dealership; the car was under warranty......there was no charge for service.
Brandy and the team in the service department did a great job! I will definitely be back!
Service personnel were respectful, courteous, and took time to update me and fit it extra services that I requested while I waited. Definitely no pressure, and explanations and answers to all questions. Good place to go.
Brandy was very courteous and helpful.
Really fast work.
While I was a little bit surprised about the cost of the service (I didn't realize I was due for a major service update), everyone treated me very well. I really like the Day Subaru dealership and would highly recommend them for their professionalism and customer service.
This was my first service since purchasing my 2012 Impreza. This is my first Subaru. I love my car & I could not have been more pleased with the service.
Service Dept squeezed me in to check out a funny noise coming from my car prior to my departing on a road trip before Christmas. I really appreciated their help.
I have always had good experiences at this dealership and feel respected.
Everyone was very nice. I would definitely take my car here again for service.
Very good service and car was ready on time.
I always have a good experience here and feel I can trust them to do the required work well and at a fair price.
Very friendly and prompt service. I especially appreciate the shuttle service to and from my office.
I was completely satisfied
I went in for my first oil change after purchasing my car at this dealership. It look longer to get my car finished than what I expected, but the people there were very friendly and I feel that I received excellent service. They not only changed the oil, but they rotated the tires, changed out a stripped lug nut, and then washed my car for me. All at no charge to me. I would recommend this dealership to anyone.
Inspection sticker was replaced.
I greatly appreciated how kind everyone was. My service was done in a timely manner. I was very satisfied with my experience!
The service people where very nice and Hellpful.
Love Subaru dealership on W. Liberty Ave in Pgh, PA. the service waiting room was really nice with giant TV, coffee, WiFi, magazines and restrooms.
The Service Department at Day West Liberty Subaru is wonderful. They are friendly, make sure you understand everything, and keep you updated on the work regularly.
Roger is very friendly and helpful. Gives you the recommendations that are most economical with the best value.
I brought my new Crosstrek in for Xylon treatment. That went well, but somehow during the process, the battery was drained and it had to be jumped before I could drive it home.
The vehicle service that I received at Day Subaru was efficient and through. The added incentives were willingly applied by the service staff.
I have had the car less than 2 years. It has 10200 miles. My drain tube for my air conditioning was clogged. This was not covered under warranty. I have owned numerous cars and have never had this happen before.I asked friends and family and none of them had ever had this happen. The cost to have it fixed seemed quite high. I did some research online and a cabin filter can be purchased for about $14. I thought $119 was steep, for the filter and flush. The cashier wasn't the least bit friendly, practically rude. I did speak to the manager and he gave me a 10% discount. Wow, that saved me about $12. If it had been my dealership and wanted a return customer I would have found a way to do it for free. I doubt I'll go back for service or purchase of a new car. Completely disappointed!! They got the sale of the car and didn't care about service.
Day West Liberty Subaru: Ellen, Thank you for bringing this to our attention. My name is Jeff S, I am the General Manager for Day West Liberty Subaru. Would you please contact me so we can resolve this issue for you as soon as possible. My contact email is [email protected] or you can call the dealership and ask for me, the number is 412-343-1600. I look forward to hearing from you. Jeff
Ellen S: I have come to the site to amend my review. The dealership reached out to me within 24 hours of the review being posted and have completely refunded the money that I paid. Jeff Schimizzi, General Manager and Patricia Martin, Internet Sales were very apologetic and wanted to rectify it immediately. I can't thank them enough! Thanks so much for standing behind your customers!!!
The service department reminded me of a recall that I had forgotten about. They took care of the recall when I was there for an oil change, so that I did not have to return for the recall.
I was thrilled that the whole repair was under warrantee.
Honestly, I feel as if the service department tries to take advantage of me. They try very hard to 'suggest' services then act like I am neglecting the car if I say no. Much pressure
Everyone is always friendly and helpful!!! Last time I just walked in with out an appointment! Love that there is free wifi!!
I always get my problems taken care of here. They take my concerns seriously and don't talk down to me. I didn't get an estimate the last time, but I did want the work done, and it was holiday time. Normally, they provide an estimate before doing the work.
We drove out of our way to purchase and service our Subaru at this dealership because of the excellent customer service!! Thanks again!!
I am always so happy with the service I receive!! Last time I didn't have an appointment but they took me when I walked I in the door. I love the free wifi!!
First time at this dealership, since just moving to the South Hills area. Great overall experience - will use them again and would recommend to friends/family.
I loved that I had a loaner vehicle. I am a widow and to get a ride to drop off my car & pick it up is a pain. This dealership has been great!
everyone was very friendly and very professional.pleasant experience
As always, this service center is excellent!
I've been a Day Subaru customer for about five years. I'm not a car person and sometimes don't know the right term or the accurate name of a part but the staff listens to me, answers my questions without being condescending, treats me respectfully and gives me honest service.
Originially purchased my Subaru at Baierl. Tried to make a svs. appt. there, and they told me first appt. was 10 days out. I called Day and they were able to get me in the next morning. Their customer service is highly evident. This place is always busy, and they continue to check in w/you while you are sitting in the waiting area, providing updates and asking if you need anything. Also have a shuttle svs. to drive you home, if you can't wait for your vehicle, which is excellent. Would highly recommend the svs. dept.
Day West Liberty Subaru: Thank-you
Car was towed after service hours. Left a note with the keys. Roger called me the next day (Saturday). Explained the issue, cost, etc. was fixed same day.
This is a very nice place for service, both due to the service quality and the employees. I have been there twice and have been pleasantly surprised by the knowledge, professionalism, and cleanliness of the service area.
My first service visit was for an oil change. Unfortunately my second appointment was to fix the leaking oil from my oil change. There was a problem with the drain plug and not sealing correctly. Plus my oil sticker mileage wasn?t change to reflect the new mileage. Which wasn?t a big deal compared to the leaking oil but I like to be able to visually check my mileage for my next service. The problem was corrected immediately, and the sticker was updated to the correct mileage. I normally don?t check these items. We didn?t notice this until my husband noticed my car was leaking oil all over the driveway. We only noticed a few days after the original oil change.
Day West Liberty Subaru: I sincerely and personally apologize for the inconvenience and for the poor level of service. Please contact me directly so we can discuss this further. Jeff Schimizzi General Manager. 412.343.1600
As always, service is excellent.
I was able to choose my appointment date and time! In and out in less than 2 hours. Great waiting room, friendly staff.
I was very satisfied with the service provided. Ted, my service advisor, was very helpful and accommodating. I will return there for service.
I was not told the price of inspection and oil change, but I didn't ask either. It would have been nice to be given estimated price for recommended future service items.
Day West Liberty Subaru: good morning, i am truly sorry for your experience. i would like to find out more about this situation. please contact me at 412.343.1600, jeff schimizzi general manager
Each time the needs of my beloved Subaru are met with effectiveness , efficiency, and timeliness.
very friendly helpful staff
There is a service Valet that takes your car for you and it's washed and ready at the exit when the work is done. This is WONDERFUL personal service in addition to the repair work that's done.
Great service, everyone is always personable and friendly.
Day West Liberty Subaru: We try very hard to be the best. Thank you for the great review.
No recommendations made.
This site has excellent service. Any time I have an emergency, they fit me in. They are polite, friendly, and top of the line in ability!
Day West Liberty Subaru: thanks for taking the time to review and we hope to continue to deliver the same....I will pass along the kudos to the staff......Ron S GM.
I did not have childcare available during my appointment, so I had to bring my 3 month old daughter with me for a car inspection and oil change. Everyone working that morning was very kind and offered to help me carry her things to and from the waiting area, which was much appreciated. The area was also very clean-I was not worried about her blankets touching the furniture, etc. No one made me feel like I was a pain for bringing my baby along. I would not hesitate to bring her to another appointment if I needed to. Thanks West Liberty Subaru!
the people that work there are very friendly and helpful. Plus there is free wifi!!
The guys that worked on my car were personable, efficient, and humored me when I asked if they would sit in the car with me to hear the noise I was hearing. Once they heard it, the assured me it was normal and completely set my mind at ease. I had been to a Subaru dealorship up in New Hampshire who was going to do a bunch of expensive diagnostic procedures to ultimately tell me the same thing. I really appreciated these guys not giving me the run-around.
Day West Liberty Subaru: We are happy to help. Thank you for the review.
Purchased my car from Cochran and was dissapointed with service. Very happy with DAY West Liberty Subaru's service department
Day West Liberty Subaru: We are here to help you. Thank you for the review.
Very frustrating. I knew what was wrong and it was under warranty. They charged me as they claimed the work done was not under warranty - bad experience.
Greg was super helpful and knowledgeable throughout the leasing process. Super responsive and low pressure. My car was shipped and received much sooner than expected. Thanks!
Greg was a spectacular salesman to work with. He helped me find the car of my dreams in my price range and made the car buying experience fun. He wasn't pushy and customized the experience to my needs.
Salesman, Rich,was informative,patient,answered all my questions.
By the time I walked through the door of Day Subaru, I had been to four other dealers, was beat up, tired, and discouraged. I was beginning to think I was going to have to compromise, and not get the features, price, and new vehicle I had set out hoping for when I began this arduous journey. Then I met Luanne Walton and the crew at Day. It was a welcome relief, and I knew almost immediately I was going to but a car at this dealership. In addition to the friendly atmosphere, this was the first female car salesperson I had met and knew it was a female owned dealership, that too for me, helped seal the deal. Luanne was patient, helpful, and made the experience enjoyable. Everyone was so great, and worked to assure I was happy and completely satisfied. I went in to look at the Forester, but once I saw and drove the Crosstrek, I was sold. Many thanks to the entire staff at Day Subaru for helping me find "my" car and renewing my faith! It was a wonderful experience and I LOVE MY CROSSTREK!!!!!
My 2nd Subaru from this dealer. Nice experience overall.
Day West Liberty Subaru: Thank you for the kind words.
They were very busy the day I bought my car, so I spent about 5 to 6 hours there. Other than that, I WAS VERY SATISFIED.