Prime Toyota

1605 VFW Parkway
W. Roxbury, Massachusetts 02132
SALES: (617) 469-1000
SERVICE: (855) 347-9897

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DEALER RATINGS

OUR RATING
4.96
52
reviews
PURCHASESHOPSERVICE
4.96
5.00
4.97

Reviews

Mary T


My Review of Prime Toyota:
I was very happy with the whole experience at Prime Toyota and our salesperson, Jean Preval. Mr. Preval made the process seamless and answered any question I had. He was knowledgeable, thorough and friendly. I would definitely recommend Prime and Mr. Preval to my friends and family.

Nicole K


My Review of Prime Toyota:
Prime always does a wonderful job of working with to get what needs to be done versus what can wait so that you can plan ahead for budgeting.

Donald M


My Review of Prime Toyota:
Alex Jones had a very relaxed non-agressive sales approach. He listened carefully to what we were looking for in a vehicle, in terms of mileage, appearance and price. It was an extremely pleasant experience!

Rebecca W


My Review of Prime Toyota:
Brianna was absolute awesome. She made my anxiety go away and I felt she listened to me and got done what fit my needs and wants.

Sylvia I


My Review of Prime Toyota:
I enjoyed working with Regi. He was very respectful and knowledgeable. He helped me make the right choice. I?ll love to work with him in the future.

Christine R


My Review of Prime Toyota:
I recently lost my father and he was the one who always went with me to purchase a new car...I was a nervous wreck trying to get a car without him but Prime made it so easy! I would highly recommend them to everyone! I honestly can?t say enough about how wonderful my experience was.

Bruce P


My Review of Prime Toyota:
Excellent service overall though after agreeing to the purchase the rest of the pricess seemed a bit slow. Not sure if the dealership was busy or it was another reason. In any case, a very good overall experience.

T W


My Review of Prime Toyota:
My experience at Toyota always exceed my expectations whenever I take my care in for service. Lacy is ?Excellent ? with customer service. She always make sure you leave with a smile and better understanding of your car performance. Because of her great customer service and the way she values customers I only do business with her when I go get my car service. I would highly recommend Prime Toyota of West Roxbury for your vehicle need and ask for lacy. One happy Customer ??

Luis C


My Review of Prime Toyota:
Hi. I was very pleased with the whole experience. Entertaining with comfy seats and relaxing atmosphere and drinks and snacks. Thank you see soon and thank you for the good deals.

Amy B


My Review of Prime Toyota:
I had an extremely positive experience at Prime Toyota. My knowledgeable, efficient salesperson went above and beyond to help me get the best deal, while meeting all my needs. While the friendly, welcoming staff and atmosphere made it all the more enjoyable. I would recommend this dealership to anyone looking for a great deal and overall excellent car buying experience!

Eileen P


My Review of Prime Toyota:
It is always a pleasure having Dale as my service rep. He is so compassionate and always understands my problems. Thank you Dale for your patience with seniors.

Christopher M


My Review of Prime Toyota:
My sales rep and the sales manager we?re friendly, professional and efficient. We we?re able to get through the whole process, which included me driving away in a new vehicle in approximately 2 hours, and I did not feel rushed. This exceeded my expectations.

NICOLE S


My Review of Prime Toyota:
This is my 4th vehicle from this Prime location. They always answer any questions I have and any issues I have are always resolved. If there is a number 5 I'm sure our will be from Prime Toyota.

Robert V


My Review of Prime Toyota:
Jean Preval is a consummate professional and an overall wonderful person. My fourth lease from Prime and from Jean. I?ll definitely keep coming back! Thanks

Svea B


My Review of Prime Toyota:
Briana was great. She remembered details about my family and was accommodating to my needs. It was nice to also work with a woman salesperson. I think it would do the team well to hire more.

Marissa G


My Review of Prime Toyota:
Helio was extremely helpful and patient during my experience at Toyota. He answered all my questions and was very patient when explaining the small details to me. Buying a vehicle has always been a stressful experience for me until now. I will be recommending him and Prime toyota! Absolutely wonderful.

Teila G


My Review of Prime Toyota:
Alex was absolutely amazing. He was very kind, knowledgeable, and understanding ! He showed that he cared and never made me feel like he was trying to make money off of me. He insisted on making sure I left happy. I told him I wanted something safe and reliable for my family and he did that. I would recommend anyone to come see Alex at Prime Toyota !

Maira C


My Review of Prime Toyota:
Salesman was patient and allowed us to drive as many vehicles we wanted and he even suggested some. Thank you for everything, I love my car

Erik N


My Review of Prime Toyota:
I love Prime Toyota. I?m on my 2nd purchase from prime in 15 Months. And i have brought a close friend who purchased a Toyota Camry XLE! Extreamly happy!!! Prime has a customer for LIFE!!! I?m 36 so god willing I live a long life!!!

Kerrin D


My Review of Prime Toyota:
The Prime Toyota Service was convenient and efficient and done in a timely manner. I will happily call Prime Toyota for future Service needs.

Suzette C


My Review of Prime Toyota:
From the time I pulled in, to the time I leave the service was a good experience. I did not feel rushed, or pressured to do anything. Thank you for servicing my car.

Susanna W


My Review of Prime Toyota:
Maintenance was quick. Lacey is always welcoming and professional. She makes sure to check out any issues or concerns you may have with your vehicle, but never pressures you to fix it there. She is a pleasure to work with and provides confidence in their service.

Laurence J


My Review of Prime Toyota:
From the beginning, Alex Jones was attentive to what I was looking for in a vehicle and worked with me until we collectively found the right fit. He is a compliment to the Prime family.

Danielle E


My Review of Prime Toyota:
Amazing... Lacey was very nice understanding, and explained the process to me. Every time I need my car service Lacey is always nice and pleasant and ready to assist

Ciara W


My Review of Prime Toyota:
I will always come to Prime Toyota to purchase my vehicle. Everyone there is friendly and helpful. I don?t feel like I?m being taken advantage of when I?m there.

Yojany S


My Review of Prime Toyota:
I had been shopping other dealers and was told to go see Obed by a family member, Obed introduced me to a sales person who sat down with me, listened to what I needed and found a perfect car for me. I had to wait a couple of weeks while somethings were repaired, but the car was given to me today with everything promised. Good experience

Marcus C


My Review of Prime Toyota:
Prime Toyota (RT 2) is a Fantastic Dealership! The high Toyota quality bleeds over into the facility, sales and service folks! If you want a pleasurable, seamless buying experience, see Kimberly Freelove and Steve Girtatos at Prime Toyota (RT2). I have purchased 10 new vehicles in my life and this was the best experience by far! They even worked with me on my trade in, they went above and beyond what they needed to! Well worth the extra effort to purchase at Prime Toyota RT 2!

Stephanie R


My Review of Prime Toyota:
I love my new car! We had a great experience with the sales person Tomas Sanchez he was super nice, helpful and full of knowledge about my new car. It was a pleasure working with Tomas and the best part he speaks spanish! GREAT JOB! Will be coming back for our next car.

Kayla D


My Review of Prime Toyota:
I love my Toyota!!! Thomas Sanchez is the best sales person I have had there period. I will always go to Prime. They treat you like family

Franchessica S


My Review of Prime Toyota:
Prime Toyota is awesome! Had a great experience purchasing my Toyota. I will highly recommend this dealership to my famity in friends. I love my new car!

C L


My Review of Prime Toyota:
First time car shopping and I must say this was the best experience ever. Definitely recommend prime toyota to all my friends . Thanks prime !

Kiana L


My Review of Prime Toyota:
I love my experience at prime. Thomas is a great sales person. He made it so easy for me. I will recommend prime toyota to my friends and family.

Tim F


My Review of Prime Toyota:
Prime Toyota is the best, I had great experience, I will highly recommend this dealer to all my friends and family member. Thank you prime, I love my Acura.

Lindsey S


My Review of Prime Toyota:
I was referred over to Obed Florimon, he set me up with a sales person who he assured me would take care of everything up until he needed to handle the financing. The sales person went over he car with me, the numbers, and made sure very thing I needed was done correctly so I could enjoy my new car. Obed then handled all the paperwork, I am not the proud owner of a new Highlander.

Alexandra S


My Review of Prime Toyota:
Steven C. truly made my car buying experience super easy. I came in wanting to trade my old vehicle for a newer vehicle and a better long term deal. Steven was able to show me exactly what I wanted without being too pushy or aggressive and I returned the next day to make the purchase! He showed me how to work all the cool features in my new Corolla and was able to answer all of my questions.

Prime Toyota: Thank you for your support and we appreciate your business

Ghady S


My Review of Prime Toyota:
Tomas was great, we were able to freely discuss what I needed and he helped guide me to the right trim level.

Susan N


My Review of Prime Toyota:
Prime Toyota have wonderful people working there! Better service then my old dealership which was Herb Chambers. I really love coming to prime!!!! Thanks for great service!!

Robert N


My Review of Prime Toyota:
Grant R Gonzales Sr provided excellent service. He was knowledgeable and courteous. I will be returns fore more service when i need it. The experience was very pleasant and efficient

Mark M


My Review of Prime Toyota:
Very happy with the routine service my 2017 Toyota Tacoma,4x4 received. The service man was very friendly, explained all aspects of work being done to my truck and my vehicle was returned in too top shape, as well as washed and vacuumed. Very positive experience for my wonderful Toyota pickup. Not a single problem with this pick up so far.

Lisa J


My Review of Prime Toyota:
Service was great- friendly, quick, and they did a great job. I will definitely return for another service at this location. They make it easy!

Juliana R


My Review of Prime Toyota:
He was so friendly and helped me figure out what services I bought when I initially purchased the car (I was confused). So he gave me a lot of information!

Eliana E


My Review of Prime Toyota:
Like always, it was a pleasure to visit Toyota Prime in Dedham. Dale was very attentive and tended to our every need. I will definitely come back for service.

Rebecca A


My Review of Prime Toyota:
I have been using this dealership since I bought my car, in 2016, both my husband and I always use this dealership , because the people who provide service s are warm friendly, kind considerate and go out of their way to be helpful. they are eager to address any Conserns presented to them, in a timely manor which We really appreciate. Additionally , they always have coffee , doughnuts , popcorn and movies available to waiting customers, which certainly , helps make the service worth waiting for. Thank you Prime Toyota !

Lutina G


My Review of Prime Toyota:
I feel as thought Grant Goncalves is part of our family. He is professional, personal and has a wealth of knowledge. He educated me on what services were provided, ask questions regarding my family and greeted my husband an myself with a huge smile.

Lourdes D


My Review of Prime Toyota:
Mr. Dale Seeramsingh, was very polite and courteous during the whole servicing process... He explained that my brakes and pads as well as the rotors should be changed as soon as possible, every time I service my vehicle as well as my husband's vehicle I look for Dale first, because of his communication skills and interaction with me and my family... Mrs Dasilva,

Queenanne W


My Review of Prime Toyota:
Excellent service. Lacey DeRose does a great job. You should promote her and give her a raise. But keep her working directly with the customers. Thank you.

Glenn S


My Review of Prime Toyota:
I like this dealership because they don?t try to tell me I need things that I don?t need; I trust them when they say something needs to be replaced. They are not too expensive for a dealership and they do quality work. They are also courteous and professional. All around I highly recommend them.

Julissa S


My Review of Prime Toyota:
Excellent and prompt service. Car was clean and was called back as soon as service was finished. Was treated with professionalism and courtesy. Will definitely come back.

Nancy V


My Review of Prime Toyota:
Lacey is super amazing. Always friendly and extremely helpful. She is always looking out for the customer's best interest and understanding of any frustrations/problems. I appreciate the time she takes in both explaining any service needs or policies and provides multiples options given the circumstances. THANK YOU LACEY!

Flor B


My Review of Prime Toyota:
My son works in the Sales department, and even then I find myself reaching out to Lacey Derose whenever I need to come in and service my car. Lacey always makes sure that everything goes smoothly with my service visits and make's sure that I don't have to go bother my son over in sales. She makes sure that I understand everything that needs to be done to my car and that it gets done in a timely manor. She always has a smile on her face and is extremely pleasant to work with.

Erin S


My Review of Prime Toyota:
Everything was great, I was going back and forth between financing and leasing, Steve did a great job going over all my options I ended up purchasing a new RAV4 Limited and love it!

Stephanie R


My Review of Prime Toyota:
My sales person Steven Claudio was amazing! I went in to trade in my car and he wa able to get me a great deal on the trade in and a brand new car! I love my Honda! Thanks!

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